Founded in 2000, Pepper Money is one of the largest and most trusted non-bank lenders in Australia and New Zealand. Its team of more than 1,000 employees has already helped 327,000 customers to secure access to finance, and now it has an ambitious roadmap for the future by leveraging technology to its maximum potential as a strategic enabler.
Over the course of two decades, the leading non-bank lender has grown its product portfolio to include a diverse range of credit offerings – including homes, cars, electric vehicles (EVs), equipment, asset financing, commercial real estate, and personal loans. In 2019, it embarked on a major move towards composable, low-code platforms and partnered with the US software company Appian to quickly and effortlessly build new digital products and automated workflows.
In this video, Pepper Money CIO Steven Meek tells us about the benefits that the partnership with Appian brings, including significant business efficiency gains spanning origination and customer care. He also looks back to the moment when Pepper Money realised they needed to change and how, by embracing automation, the lender has been better able to meet the needs of its customers.