Profile Picture

Tom Swallow

Editor

Profile Picture

My passion for writing—and all things creative—accelerated as I climbed the ladder from Editorial Assistant to Editor in under 18 months. In that time, I've had the pleasure of writing various content types from B2B content for web and social media, to interview industry executives on topics, such as technology, supply chain and procurement, fintech, mining and energy, and sustainability—including e-mobility, net zero and ESG discussions. This allows me to craft features and long-form articles on high-level executives and the companies they work for to promote their business achievements.

Articles by Tom Swallow

View All

IBM and Oracle deliver AIG hospitality services on the cloud

Leaders from IBM and Oracle discuss their partnership and the combined strengths that enable cloud migration of AccorInvest Group’s global hotel network

Ubiquity helps digital bank to prioritise customer journeys

While AI is a great customer experience tool, Ubiquity Co-Founder Sagar Rajgopal explains that customer journeys must come first

Feedzai - fighting financial crime with a RiskOps approach

Richard Harris, Head of Advisory at Feedzai talks about the current financial risk landscape and the evolution of RiskOps in banking and digital payments

Akamai prioritises the future demands of cyber customers

Steve Winterfeld of Akamai discusses the company’s university-based founding and how it merged into a leading multibillion-dollar cybersecurity firm

Company Reports by Tom Swallow

View All

Zendesk: A CX leader promoting value chain sustainability

Uncovering Zendesk’s ESG journey, Sustainability Director Shengyuan Su shares a story of climate action through its CX software-as-a-service

BMO Puts Data and Analytics at the Core with Cloud and AI

BMO Leveraged a Digital First Approach to Expand its Physical Presence, Leveraging Data and AI

EBS-Convergence and the US Army’s ERP transformation

Providing insight into the US Army’s multiple ERP system convergence, Frank Wilde, Multi-Functional Capabilities Team Advisor to the Director explains view

How can digital technology make a child’s wish come true?

Director of Finance and Technology at Make-a-Wish UK Sarah Watson brings passion and expertise to the charitable growth and social impact challenges

Interviews by Tom Swallow

View All

Shengyuan Su

Sustainability Director at Zendesk

Featured

Sandip Sahota

Chief Data and Analytics Officer at BMO Financial Group

Frank Wilde

Multi-Functional Capabilities Team Advisor to the Director at the US Army

Sarah Watson

Director of Finance and Technology at Make-a-Wish UK

Videos by Tom Swallow

View All

BMO Puts Data and Analytics at the Core with Cloud and AI

EBS-Convergence and the US Army’s ERP transformation

Make-a-Wish UK leverages digital technologies and crypto

Virgin Media O2’s customer focus on digital payment journey