Umasankar Nistala

Umasankar Nistala

Chief Information Officer, Payments at Fiserv

Fiserv
Fiserv’s Umasankar Nistala looks back on his career in financial services, and why innovation and customer service are so important to him

From India’s Odisha region to Chief Information Officer (CIO) of Payments at Fiserv, Umasankar Nistala’s life spent across the US and India has helped him form an illustrious career in the financial services industry.

With two master’s degrees behind him, one in computer science and the other in business administration for finance and international business, Nistala has forged a nearly three-decades-long association with the financial services industry. 

Spending the formative years of his career in the US, Nistala joined JPMorgan in 2002. Although admitting he was open to joining any industry following education, Nistala enjoyed working for the company, and “ended up spending almost 16 years” with the company; six in the US and another 10 years in his native India. 

Eventually leaving JPMorgan for BNP Paribas India Solutions in 2018, where he was CEO, Nistala once again found himself back in the US when joining Fiserv as CIO of Payments just 15 months ago.

He says: “When I decided to come back to the US, there was no better opportunity than joining Fiserv. It is one of the world’s largest fintechs.”

In his new role, Nistala leads a team of around 2,000 people globally to drive the technology agenda for payments businesses, covering debit and credit card payments, as well as bill and digital payments. Serving nearly 10,000 financial institutions and six million merchants globally, Nistala joins the company at an exciting time.

Today, working in financial services is something Nistala takes great pride in, and he understands the responsibilities he shoulders. 

“Knowing that the solutions we provide at Fiserv, and my role in it, can have a far-reaching impact on a consumer's ability to go about their day-to-day life without worrying about the complexities of underlying processing is a big responsibility. That responsibility, for me, is the best thing about working in the financial services industry.”

The chance to be at the forefront of innovation too, is something Nistala cherishes and is a key factor in his move to Fiserv in 2018. 

“I love being at the forefront of innovation, and at Fiserv, innovation is the foundation of everything that we do. We aspire to move money and information in a way that moves the world. I am fully aligned with our joint purpose to deliver superior value for clients through leading technology, targeted innovation, and excellence in everything we do.

“We're bringing more vertical-specific integrated software and low cost, high tech point of sale solutions that include digital wallet and QR code capability for merchants. This is part of the next generation of digital banking solutions with extended real-time capabilities. And data is a tool for financial institutions and merchants to optimise business decisions. Not only do we harness the data, but we also optimise it in the best way for our clients.”

Best serving clients is something that has been at the heart of Nistala’s professional remit throughout his career, and this is no different at Fiserv.

He concludes: “Everything we do is for our clients. We will continue to innovate to connect our solutions for seamless interactions. When we think about payments, we cannot just think about transactions. Yes, the transaction needs to be seamless, but the experience is what truly needs to be seamless and effortless for the clients and customers, while also being secure.”


Read the full story HERE.

Fiserv
Fiserv
Our Partners
Relevantz
View profile
Share

Featured Interviews

Featured

Jeremy Zung

Chief Information Officer

As Chief Information Officer at Alvarez & Marsal, Jeremy Zung’s helping the consulting firm to think introspectively about its own technology and processes

Read More

Bart Leurs

Chief Innovation & Technology Officer at Rabobank

As Chief Innovation and Technology Officer at Rabobank, seasoned executive Bart Leurs is in charge of a team at the forefront of driving the bank forward

Read More
You can only be successful and impactful on innovation when it’s linked to the mission and strategy of your organisation.
Bart Leurs
Chief Innovation & Technology Officer at Rabobank

Wojciech Lacz

Chief Information Officer at AccorInvest

Spearheaded by Group Chief Information Officer Wojciech Lacz, a digital transformation has taken place at AccorInvest, and the entire company is in on it

Read More

Scott Sanborn

CEO of LendingClub

LendingClub is disrupting the customer experience through its innovative digital marketplace bank, says CEO, Scott Sanborn

Read More

Steven Meek

CIO of Pepper Money

Pepper Money's rise over the last 22 years is underpinned by its partnership with low-code platform Appian, plus its adoption of automation technologies

Read More

Jeremy Zung

Chief Information Officer

As Chief Information Officer at Alvarez & Marsal, Jeremy Zung’s helping the consulting firm to think introspectively about its own technology and processes

Read More