DeepBrain AI introduces AI technology at KB Kookmin Bank

DeepBrain AI has created an AI banker that provides information on financial products, branch information, weather and instructions using banking devices

DeepBrain AI, a company that leverages the power of artificial intelligence (AI) to create lifelike human-based AI avatars, has announced that it has signed a technology supply agreement with KB Kookmin Bank, a leading financial company, and implemented Korea's first kiosk-type 'AI banker', which it has officially introduced this month.

The AI company has been working closely with AI bankers since March of last year to improve functions and enhance performance by piloting AI bankers in the AI experience zone located at KB Kookmin Bank's Yeouido headquarters. 

Creating a contactless service 

DeepBrain AI's technology creates a virtual human capable of real-time interactive communication. It implements AI that can communicate directly with users by fusion of speech synthesis, video synthesis, natural language processing, and speech recognition technologies. 

As technology creates a contactless service, it would mean that banks could provide customers with non-face-to-face interactions, and shorten customer waiting time through faster response.

So how does it work? The AI banker greets customers when they arrive at the kiosk and provides answers to their questions. All answers go through the process of deriving optimal information based on KB-STA, a financial language model developed by KB Kookmin Bank, and delivered to customers through the AI banker's video and voice implemented with DeepBrain AI's AI human technology.

Specifically, it is possible to guide how to use peripheral devices such as STM (Smart Automated Machine), ATM (Automated Machine), and pre-writing service, introduce financial products, and guide the location of the kiosk installation point. In addition, it is loaded with information on convenience of living such as financial common sense, today's weather, and surrounding facilities.

Offering endless possibilities with the AI banker

The AI banker, with idle-mode, can also make natural gestures such as moving hands, nodding.  In addition, it is possible to recognise people through the front camera, so if a customer leaves their seat, the kiosk is automatically finished as a thank you.

DeepBrain AI CEO Eric Jang said, "The AI banker has endless possibilities that can be used for customer service with a variety of devices such as mobile devices as well as kiosks in the future. Based on DeepBrain AI's recognised AI human technology and business value, we will continue to explore business routes so that it can be applied to more diverse fields."

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