FinTech LIVE Singapore – Digital Payments Panel
Bringing together industry experts to discuss the transformative power of digital transactions and the future of payment systems, executives from Standard Chartered, Home Credit Vietnam, and ZALORA Group explore the benefits, challenges, and emerging trends in digital payments.
Panellists:
- Kashif Khan, Vice President of Transaction Banking, Payments, Channels & Global Banking Technology Service Management at Standard Chartered
- Khang Ngoc Pham, Chief Financial Officer at Home Credit Vietnam
- Kannan Rajaratnam, Regional Director of Payments and Customer Operations at ZALORA Group
Transforming business and customer transactions
Kickstarting the panel, Kashif discusses the transformative impact of digital payments and how consumers interact with the commercial world. He highlights the evolving supporting technologies that provide the foundational fabric for the rapid increase in digital payments.
"If you look at some street vendors in Indonesia, some of them would not want to accept cash anymore [...] Convenience and margins have been the biggest components of driving the cost down and driving innovation,” says Kannan.
In a hyperconnected world, Kashif emphasises the role of smartphones in the digital ecosystem.
"Digital payments have introduced an unmatched level of convenience, speed, security, ease of doing business, and especially cost-effectiveness,” says Kashif.
Digital transformation and paperless transactions
With the panel discussing the shift to becoming digital and paperless, the panellists discuss how the industry is moving towards digital transformation with standards like ISO 20022 providing a common language for transactions globally.
"With the introduction of digital wallets, merchants who could not acquire a transaction by a normal traditional credit card terminal can now, via mobile wallet,” says Standard Chartered.
With digital payment solutions, the unbanked and underbanked can gain access to basic financial services, transforming socioeconomic factors and society. However, while digital payments are faster, cheaper, safer, and more transparent, they also require more education for customers.
"These services in terms of digital payment are faster, cheaper, safer, more transparent, but it also comes together with more education,” says Khang.
Other discussion points included online retail, the benefits of digital payments, operational challenges to overcome, and the future of digital payments.
"The next generation is much more demanding in terms of technology and seamlessness... Instant education is crucial in the customer journey,” says Khang.
More to come in 2024…
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