Macquarie Bank speeds up bank account applications

Macquarie has had an upgrade of its technology which has cut the time it takes for the bank to set up fully functioning transaction and savings accounts

Macquarie Bank (Macquarie), a global financial services group, has launched Australia’s ‘fastest’ digital account opening experience which allows new customers to apply for a transaction and savings account, have their identity fully verified and start banking in under a minute.

The new capability is the latest innovation to be powered by Macquarie’s digital banking and cloud-native platform, facilitating faster and more intuitive digital experiences for customers.

In addition to getting immediate access to Macquarie’s mobile and online banking applications, a debit card will be instantly loaded onto a customers’ Apple or Google wallet which means they can receive funds and start using their card immediately.

Improving technology to enhance customer experience

Founded in 1969, Macquarie is the first Australian bank of size, and one of just a handful globally, running its core banking platform on the public cloud, which unlocks greater speed and processing power for its customers.

“Many banks still require customers to visit a branch or wait days for the physical card to arrive in the mail. We have reimagined the account opening experience to be almost instantaneous while still delivering all of the same comprehensive security and identity checks,” said Olivia McArdle, Macquarie Bank’s Head of Deposits and Payments.

“The feedback from customers since we pushed this innovation live a month ago has been fantastic. Customers have told us they are setting up their accounts from the comfort of their couch on a Sunday evening or out and about on the weekend.”

Macquarie has also launched one-click offset accounts so home loan customers can instantly open and link up to 10 offset accounts to their home loan with just one click. Macquarie Banking and Financial Services Group

“We’ve set out to provide the kinds of experiences you might expect from a fintech, but with the security of a bank,” said Luis Uguina, Macquarie Bank’s Chief Digital Officer.

“With this in mind, we’ve built our own security app Macquarie Authenticator which gives customers real time control to approve or deny transactions and account changes. It’s fast, personalised and most importantly, a seamless way to incorporate extra security into the way you manage your finances.”

 

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