eBay Taps Checkout.com for Global Payment Acquiring Services

eBay, the online marketplace with 2.3 billion live listings, has announced a strategic partnership with Checkout.com to expand its global payment capabilities.

The collaboration will see Checkout.com, a digital payments platform that processes transactions for merchants, provide payment acquiring services for eBay's marketplace operations across its markets worldwide.

eBay's platform connects millions of buyers and sellers trading collectibles, pre-owned fashion, electronics, automotive parts and other merchandise. 

The partnership aims to enhance the payment experience for these users by improving reliability and reducing friction in the checkout process.

Payment acquiring involves the processing of card payments on behalf of merchants, facilitating the movement of funds from customers' accounts to the seller after verification and authorisation from card networks and issuing banks.

Customer experience focus

Avritti Khandurie Mittal, VP & General Manager of Global Payments and Financial Services at eBay, says: “eBay operates at a significant global scale, and our customers value speed, convenience, and safety while shopping on our marketplace. 

“Our strategic partnership with Checkout.com enables us to continue delivering fast, reliable, and frictionless payments experiences to millions of customers globally.”

The partnership represents an expansion of eBay's payment ecosystem as it continues to develop its financial services offerings. 

The company has been building its payment capabilities since transitioning away from its former exclusive relationship with PayPal in 2018.

By broadening its payment partnerships, eBay aims to create more options for customers while maintaining control over the payment journey within its marketplace environment.

Technology and data collaboration

Checkout.com will deploy its technology stack and data analytics capabilities to support eBay's global operations, with a focus on maximising payment acceptance rates across different markets.

Payment acceptance rate refers to the percentage of attempted transactions that are successfully completed, a critical metric for marketplace businesses where abandoned purchases directly impact seller revenues and platform commissions.

The partnership leverages Checkout.com's expertise in cross-border commerce and local payment methods, allowing eBay to tailor payment options to regional preferences while maintaining a consistent user experience.

Guillaume Pousaz, CEO at Checkout.com, says: “eBay is an iconic global commerce leader which continues to push the boundaries of digital commerce. 

“Payments performance is critical at this enterprise-level scale, and our technology, data, and acquiring expertise will help eBay maximise acceptance in global markets and drive efficiency across its platform. Together, we're shaping the future of the digital economy.”

The implementation will support multiple currencies and payment methods, addressing the needs of eBay's diverse international user base. 

This comes as marketplace platforms face increasing competition from vertical-specific marketplaces and direct-to-consumer channels.

For sellers on the platform, the partnership promises to streamline the payment receipt process and reduce payment processing timeframes, addressing a common point of friction in marketplace transactions.

Avritti adds: “The addition of Checkout.com to our partnership ecosystem highlights our continued commitment toward accelerating customer and business growth through uniquely eBay payments and financial services.”

Regional expansion underway

The eBay partnership comes amid significant regional expansion by Checkout.com, particularly in the Middle East and North Africa (MENA) region. The payment provider recently announced plans to introduce card issuing services in the UAE by 2026, pending regulatory approval.

This development, announced at Checkout.com's debut conference in Abu Dhabi, will make it the first global digital payment service provider to launch card issuing in the UAE. The service will enable businesses to issue branded virtual and physical cards for applications such as expense management, customer rewards programmes and business-to-business payouts.

Remo Giovanni Abbondandolo, MENA General Manager at Checkout.com, said: "As a global business, we focus on bringing products to markets that our customers want and need. The appetite for innovation here is real and we're proud to be building the infrastructure that powers it."

The company has established itself as a payment innovation leader in the region, becoming the inaugural payment service provider to bring Mada and Apple Pay to merchants across the UAE and Saudi Arabia, and obtaining a Retail Payment Services license from the Central Bank of the United Arab Emirates.

This regional growth complements Checkout.com's expanding global partnerships with marketplace giants like eBay, demonstrating the payment provider's strategy of combining enterprise-level global relationships with targeted regional infrastructure development.

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