Innovating Payments Systems to Support the Modern World

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NatWest’s John Pillar showcases how digital innovation and emerging technologies are transforming its security and payment services for customers

Everyday in the UK, 20%+ of domestic payments volumes  are processed by NatWest. As one of the country’s top high street banks, it is the beating heart for personal and business customers from all walks of life.

NatWest was formed in 1968 as a result of the merger of National Provincial Bank and Westminster Bank. In 2000, it became part of The Royal Bank of Scotland Group, which was rebranded as NatWest Group in 2020. Natwest is one of the Big Four clearing banks in the UK, with more than 7.5 million personal customers and 1.3 million Commercial & Institutional and Wealth customers.

Despite covering so much ground, there is one key theme that binds everything together: the technology that facilitates it all.

“It's pretty impressive and scary at the same time that we process one in four payments,” shares John Pillar, Distinguished Engineer and Head of Payments Engineering & Environments at NatWest.

Since Pillar joined NatWest and the fintech sector in 2018, he has had a front row seat to almost-unfathomable change. NatWest’s ambition and culture has been maintained, but its focus on keeping up with technology in an industry where change happens at an exponential rate is no mean feat.

Read the full story HERE.


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