Global Credit Union: Lori Moore on Redefining Digital Bankin

Global Credit Union is proving that geographic isolation can be a catalyst for digital innovation. From its Alaskan headquarters, the US$12bn financial institution is deploying AI and automation technologies to serve 770,000 members around the world.

Lori Moore, Senior Vice President of Technology Engineering at Global Credit Union, leads this transformation with an unconventional philosophy. Rather than pursuing technology for its own sake, she champions what she calls “people-first automation”.

She joined Global Credit Union through an enterprise architecture role, initially knowing little about the credit union industry. Now, she’s thriving in a finance environment she loves, applying her technical expertise to deliver value. “Here, we are using these amazing technologies for the good of our members,” she says. “It’s rooted in that member experience and changing lives. I enjoy using skills for good.”

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