Everington says: “We have quite a different view on AI. Everyone is talking about the future of all these customer experiences and how AI can play a role.
“At Engine by Starling, we very consciously keep it in the background. As of yet, I’ve yet to see an AI-first customer experience that is as enjoyable as talking to a real human or dealing with a well-designed simple journey in an app.
“So we keep it in the background to augment and enhance our customers’ journeys.”
For more from Everington, you can watch the video above or on the FinTech Magazine LinkedIn page.