Coforge: Arming Financial Firms with the Tools to Innovate
Coforge started as a training company almost 40 years ago, arming people with the skills to succeed in technology.
Today, the organisation is one of the world’s fastest-growing digital services and solutions providers, delivering real-world business impact to clients.
However, those roots in training still serve Coforge well when it comes to talent acquisition, development and retention, as Gautam Samanta, Global Head of Banking and Financial Services (BFS), explains.
“Coforge has one of the lowest attrition rates in the industry,” says Gautam.
“There is a huge focus on upskilling, our employee wellbeing policies are some of the best in the industry and we encourage people to give back to society.
“With this combination, we have a highly-motivated workforce.”
Delivering compelling value
As his title indicates, Gautam oversees the BFS unit, Coforge’s largest vertical.
Financial institutions are, of course, under huge pressure to balance cost optimisation with the need to stay competitive, while also considering the ever-changing regulatory landscape and an increasing cybersecurity threat.
Coforge’s focus, therefore, has been to use newer capabilities like automation to improve cost efficiency for banks, while also assisting with core modernisation.
“The BFS unit is a full spectrum service covering both technology and operations, while enabling newer technologies and offering contextual solutions,” Gautam continues.
“We’ve started focusing on the core sub-verticals beyond just BFS, so we’re able to deliver compelling value.”
Constant innovation
Gautam reveals the BFS unit has shown exceptional growth thanks to its ability to drive efficiency and boost customer loyalty.
Recent engagements have seen Coforge work alongside major industry players to build new products and platforms, and transform customer experience.
This included helping a large UK bank to transform its financial crime platform and delivering a next-generation payment platform for a large global bank.
“Things like this help financial institutions get value in a timely manner and help us to increase the stickiness we see with our customers,” Gautam goes on.
“We’re constantly innovating and embracing emerging technologies like generative AI so that we can keep delivering the value our customers expect.”
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