Who is Sameer Gupta, Lloydsâ New Chief Data & AI Officer?
In a bid to sharpen its focus on AI as part of its wider data-driven transformation, Lloyds has appointed Sameer Gupta as its incoming Chief Data and AI Officer.
Joining Lloyds from DBS Bank in Singapore, Sameer will strengthen Lloyds’ technology expertise and leadership as the group continues to roll out AI to “enhance products and services for customers”.
He is currently DBS’ Chief Analytics Officer and, on moving over to Lloyds in June, will report to Group Chief Operating Officer Ron van Kemenade.
“Sameer brings deep expertise and a strong track record of applying AI in ways that deliver real, practical benefits for customers,” Ron says.
“As we continue to invest in technology to better support households and businesses across the UK, his leadership will help ensure AI enhances customer experiences while maintaining the trust that is fundamental to banking.”
Introducing Sameer Gupta, Chief Data and AI Officer at Lloyds Banking Group
Sameer has more than 30 years’ experience leading large-scale technology and AI transformation programmes across financial services.
At DBS, he played a central role in operationalising AI across the organisation, enhancing decision-making, productivity and customer outcomes.
In his new role at Lloyds, Sameer will take on responsibility for the next phase of the group’s AI strategy.
Sameer says: âLloyds Banking Group has a clear purpose and a strong focus on supporting customers and Iâm excited to join at a time when AI can make such a positive difference.
âUsed well, AI can help customers get the right support more quickly, protect them from fraud and make managing money simpler and more intuitive.
âIâm looking forward to working with colleagues across the group to apply AI in a responsible way that delivers better outcomes for customers and communities.â
His remit spans scaling AI adoption across business units, strengthening fraud prevention capabilities and equipping colleagues with advanced tools and insights to better serve customers.
The role also places significant emphasis on governance, ensuring that AI deployment is transparent, secure and aligned with evolving regulatory and ethical standards.
Lloydsâ AI journey
Sameer brings a proven track record in embedding advanced analytics into core banking functions at a time when Lloyds Banking Group is accelerating the rollout of customer-facing AI tools.
Its recently-launched AI-powered financial assistant, for example, is designed to offer personalised, always-on support, to give millions of customers greater control over their finances – all while simplifying everyday banking interactions.
Lloyds’ internal transformation and customer-facing innovation is part of a wider industry shift where established banks are increasingly leaning on the capabilities of AI to remain competitive with digital-native challengers.
Lloyds’ approach, however, is founded in balancing technological advancement with trust – what it sees as an essential factor in retail and commercial banking.
AI is also becoming increasingly central to how the group delivers long-term value, drives growth and strengthens resilience in areas such as fraud detection and risk management.
By embedding AI at scale, Lloyds is preparing to be able to respond more dynamically to customer needs while navigating a regulatory landscape that is continuously evolving.
