The AI Bet: NatWest’s Tyl Pairs with Endava for Payments

Tyl by NatWest, the merchant-payments arm of NatWest Group, has entered a strategic partnership with technology-driven business transformation group Endava. 

The collaboration focuses on the evolution of Tyl’s merchant offering, specifically aimed at providing a modern and fully integrated payments acceptance experience for its customer base.

By utilising Endava’s global operations and its AI-native delivery model, Dava.Flow, the partnership will deploy components of a Payments Gateway Accelerator. 

This technical infrastructure is designed to increase the speed at which best-of-breed products reach the market while improving scalability and performance across the entire payments lifecycle. 

Accelerating innovation in a competitive landscape

The move comes at a time when the UK payments sector faces intensifying competition and rising customer expectations. 

Financial institutions are increasingly required to address complex challenges such as end-to-end orchestration and foreign exchange while maintaining regulatory compliance.

James Hodgson, CEO of Tyl by NatWest, comments: “Partnering with Endava marks a significant step forward in the evolution of our merchant payments offering. Our ambition is to deliver a seamless, fully integrated experience that enables our customers to grow faster and operate more efficiently. 

“By combining our market position with Endava’s technology expertise, we are accelerating innovation, unlocking new revenue opportunities and ensuring we remain highly competitive in a rapidly changing payments landscape.”

The focus remains on operational efficiency and enabling merchant growth through a more agile platform. By integrating Endava’s engineering expertise, Tyl aims to simplify existing complexities within its ecosystem.

Strategic alignment and technology delivery

The partnership is built on a long-standing relationship between Endava and NatWest. Both organisations have worked to define a comprehensive business and technology strategy that links market opportunities and projected revenue growth directly to the rollout of new features.

The use of multidisciplinary teams and specific accelerators allows the group to act as an extension of the client’s team. 

This approach ensures that technology investment is tied to tangible business outcomes rather than just technical implementation.

“This partnership reflects the strength of our long-standing relationship with NatWest and our shared commitment to driving meaningful transformation in payments,” notes Melba Montague, Chief Growth Officer for Financial Services of Endava.

“By combining our AI-native approach, multidisciplinary teams and deep industry expertise with accelerators such as Dava.Flow and our Payments Gateway, we enable faster delivery of high-impact solutions that directly link technology investment to business outcomes. 

“Together, we are helping Tyl build a more agile, scalable and future-ready platform – modernising its ecosystem, simplifying complexity and delivering differentiated customer experiences at scale.”

Modernising the payments ecosystem

Endava brings over 20 years of experience to the project, having supported various organisations in the banking and payments sectors. Its role involves helping clients define payment strategies and build the robust business cases necessary to remain competitive.

The collaboration demonstrates NatWest’s continued intent to invest in its merchant payments offering. 

For Endava, the engagement serves as a benchmark for its ability to deliver complex, large-scale strategic projects for leading financial institutions. 

By focusing on core modernisation and data intelligence, the two companies are working to build a platform capable of handling the demands of modern retail, automotive and travel sectors.

The delivery of these new capabilities is intended to help Tyl customers manage their payments more effectively, ensuring the platform remains future-ready as the fintech landscape continues to shift towards more integrated and AI-driven solutions.