Paysafe Wins Sustainable FinTech Award at Global Awards
Paysafe has been awarded the Sustainable FinTech Award at the Global FinTech Awards 2025, held on 7 October at 155 Bishopsgate in London as part of FinTech LIVE London 2025.
The global payments platform earned recognition for demonstrating measurable environmental and social impact while embedding sustainability across its operations, workforce culture, and product offerings.
Paysafe operates a global payments platform combining card processing, digital wallets and online cash solutions, positioning itself as a bridge between consumers and merchants while enabling seamless, multi-channel payments across more than 200 countries.
The Sustainable FinTech Award celebrates companies delivering environmental or social benefits through innovative practices and technologies, recognising measurable impacts and efforts to embed sustainability across operations and culture.
Embedding Sustainability in Workforce and Culture
At Paysafe, sustainability extends beyond strategy to become embedded in the culture and daily practices of the global workforce. The company believes that empowering employees to act on sustainability is fundamental to delivering long-term, meaningful impact.
In 2024, Paysafe strengthened this approach through structured governance, enhanced communication, and employee engagement initiatives, ensuring the sustainability journey remains inclusive, people-driven, and aligned with corporate values.
The sustainability governance structure supports both top-down direction and bottom-up engagement.
While the Board of Directors and CEO Bruce Lowthers maintain overall accountability, sustainability is integrated across the business through the Sustainability Management Committee and the Sustainability Strategy Implementation Task Force.
This cross-functional task force brings together representatives from all business areas, enabling collaboration and ownership at every level.
To promote awareness and encourage participation, Paysafe made sustainability a key focus in employee training and communications. In 2024, the company exceeded targets for mandatory compliance training, and in 2025 is expanding offerings with new modules on sustainability and AI.
These training programmes are supported by regular internal campaigns through the new company-wide intranet, Starting Point, which serves as a central hub for sustainability-related resources and updates.
Employee wellbeing represents a core pillar of Paysafe's sustainability approach. All core locations now offer structured wellbeing programmes, ranging from mental health support and neurodiversity training to global initiatives such as Wellbeing Month.
The company introduced voluntary mental health first aid training in 2024, equipping employees with skills to recognise and support mental health needs in the workplace.
Diversity, equity and inclusion efforts are creating a welcoming workplace for all. Paysafe's global DEI strategy, formalised in partnership with external experts, builds on existing practices such as self-disclosure campaigns, inclusive hiring policies and vibrant employee networks.
These networks hosted events and mentoring programmes throughout the year, helping to raise awareness and drive progress on representation and inclusion.
The Paysafe Giving programme, in its inaugural year, saw over 1,900 hours of employee volunteering supporting 49 community initiatives globally.
Measurable Environmental and Social Impact
Paysafe's commitment to sustainability has resulted in tangible and measurable impacts across operations, customer base, and communities served.
In just the second year of its sustainability strategy, the company has transitioned from setting intentions to delivering results, with data demonstrating clear progress across multiple dimensions.
On the environmental front, efforts to reduce carbon footprint yielded measurable results. The company achieved a 10% reduction in Scope 1 emissions and a 20% drop in location-based Scope 2 emissions, driven by operational efficiencies and strategic consolidation of office footprint.
Paysafe's London office now runs on 100% renewable electricity, contributing to a 28% reduction in market-based Scope 2 emissions. These outcomes reflect broader ambitions to align with global climate targets and establish Scope 1 and 2 reduction goals in 2025.
From a social perspective, financial inclusion sits at the heart of Paysafe's impact. In 2024, the company expanded access to its payment ecosystem for unbanked and underserved populations across more than 200 countries.
Through products like Paysafecard and Skrill, Paysafe offers cash-based and digital alternatives that empower consumers to participate in the digital economy, regardless of financial background.
eCash solutions, available at over one million retail locations globally, serve as vital bridges for cash-reliant customers, especially those without access to traditional banking services.
Progress on inclusive product design included rollout of a dedicated Customer Vulnerability Policy and expanded training for frontline teams.
Fraud protection remained a key focus, with scam-related fraud held below 0.01% of transaction volume across digital wallet and eCash portfolios.
In 2024, Paysafe exceeded key performance indicators related to cybersecurity and privacy, achieving a 95%+ completion rate on mandatory data privacy and security training.
These initiatives, combined with robust controls and governance, contributed to zero material cybersecurity incidents reported throughout the year.
Community impact grew significantly through the Paysafe Giving programme, with employees contributing over 1,900 hours to support local causes, including disaster response, food insecurity, and youth development.
Initiatives ranged from volunteering in national parks and participating in cancer research walks to virtual mapping efforts for humanitarian aid.
Feedback from participants was overwhelmingly positive, with 100% rating their experience as good or excellent.
Innovative Technologies Driving Responsible Growth
Paysafe advances sustainability in fintech through deliberate and responsible integration of policies, practices, and technologies across its platform.
Innovations are guided by strong ethical frameworks designed to ensure that financial services remain secure, inclusive and resilient in the face of growing environmental and social challenges.
Central to this approach is the Responsible Technology framework, introduced in 2024 and built around LASER principles: Legitimate, Accountable, Secure, Equitable, and Respectful.
These principles are embedded into every stage of the technology lifecycle – from procurement and development to deployment and decommissioning – ensuring that digital infrastructure use aligns with broader sustainability commitments.
AI and automation represent key focus areas. Paysafe developed and deployed Ask Paysafe, an internal AI-powered assistant integrated with Microsoft Teams and powered by GPT-4.
The tool streamlines employee access to key company information, significantly improving efficiency and reducing need for manual processes.
The company continues expanding the use of machine learning in fraud detection and customer service while adhering to robust governance frameworks aligned with global standards like the Wolfsberg Principles for Responsible AI/ML.
In 2024, Paysafe strengthened its data privacy and cybersecurity ecosystem by introducing tools such as Data Loss Prevention and User Behaviour Analytics, enhancing its ability to prevent, detect and respond to threats.
A new cyber threat intelligence centre and 24/7 Security Operations Centre ensure continuous monitoring, while executive teams participate in crisis simulations to build resilience.
Environmental sustainability is also driven by smart IT practices. The Green Office Charter outlines sustainable workplace behaviours, while IT and workplace services teams collaborate on reducing electronic waste.
Equipment is repurposed or donated, and Paysafe works with landlords to enhance office energy efficiency.
This has already yielded results, including a GOLD SKA rating for the London office and substantial reductions in emissions from data centre footprint.
The Sustainable FinTech Award recognition validates Paysafe's comprehensive approach to embedding sustainability across every dimension of its operations.
As financial services increasingly face pressure to demonstrate environmental and social responsibility, Paysafe's framework illustrates how global payment platforms can deliver commercial success while creating meaningful positive impact for people, communities and the planet.