Modern CIAM: The New Fintech Frontier in the Age of AI

As digital finance enters a more complex era, the role of identity management has moved from a back-office function to a frontline security priority.

On 24 February at 3:00 PM GMT, FinTech Magazine will host a high-level webinar featuring leadership from Datos Insights and Okta to address the critical evolution of Customer Identity and Access Management (CIAM).

The session, titled Not All CIAM Is Created Equal: Modern CIAM for Financial Services in the Age of Fraud & AI Agents, focuses on the mounting pressures facing financial services organisations.

From identity-based fraud to the rapid emergence of AI agents, the webinar provides a research-driven roadmap for fintech leaders navigating these shifts.

Scaling security against identity-based fraud

The threat landscape for financial institutions is changing at an unprecedented pace. Sophisticated attacks and evolving KYC requirements have forced a re-evaluation of legacy security stacks. Enabling stronger fraud prevention could now be the primary CIAM business priority for financial institutions globally.

This shift indicates that the traditional approach to identity is no longer sufficient. The upcoming discussion will explore how CIAM maturity directly influences fraud outcomes and identity assurance. Industry experts will examine where financial institutions frequently encounter roadblocks – such as rigid legacy architectures and fragmented user data – and how modernised systems can bridge the gap between user experience and ironclad security.

Bridging the gap: human users and AI agents

A significant portion of the webinar will be dedicated to a new challenge in the fintech space: the rise of AI agents. As these autonomous entities begin to operate across digital channels, financial services must develop frameworks that securely support both human users and non-human agents.

This is no longer a futuristic concept but a present-day requirement for firms looking to automate complex customer workflows.

The conversation will delve into why legacy CIAM approaches fall short in this modern threat and regulatory environment.

Attendees will learn how to evolve their identity strategies to manage these AI-driven interactions, ensuring that security protocols remain robust regardless of who – or what – is initiating a transaction. Maturity in this area allows firms to maintain high identity assurance without introducing unnecessary friction for legitimate users.

Practical insights for fintech leaders

Led by John Horn, Director of the Cybersecurity Practice at Datos Insights, alongside David Januchowski and Christopher Ottman from Okta, the session promises a deep dive into the practical application of identity research.

This collaboration brings together the analytical depth of Datos Insights with the technical execution expertise of Okta to provide a 360-degree view of the identity landscape.

The discussion will cover:

• The evolution of CIAM to address rising identity-based threats
• The limitations of legacy systems in the current regulatory climate
• Strategies for supporting AI agents alongside traditional human users

For fintech leaders, the webinar serves as a critical briefing on why not all CIAM solutions are created equal and what a modern identity strategy must enable to support future growth and security. By understanding the link between CIAM maturity and fraud mitigation, executives can better align their technology investments with their overarching business goals for 2026.

Webinar Details:

• Date: 24 February
• Time: 3:00 PM – 4:00 PM GMT
• Speakers: John Horn (Datos Insights), David Januchowski (Okta), and Christopher Ottman (Okta)

Register here.