How is FIS Using AI to Boost its Digital Strategy?

Global financial technology leader FIS has launched its Insurance Risk Suite AI Assistant to support the elimination of manual bottlenecks caused by the volume of technical documentation required to build and maintain risk models. 

The Gen AI tool is engineered to provide instant answers to complex queries regarding model construction and maintenance, offering support in any language.

Risk and volatility: How will AI help? 

By acting as an always-available expert, the AI Assistant aims to reduce the hours spent on manual searches, allowing for the creation of more resilient models. For insurers, this efficiency is not merely a convenience; it is a competitive necessity. Faster modelling enables more accurate policy pricing and earlier detection of emerging risks, protecting profitability in a turbulent market.

“Businesses need powerful modeling, risk management and reporting tools to accurately quantify their exposure and keep their money hard at work,” says J.P. James, Group President, Office of the CFO at FIS.

“But as these risks become more interconnected and harder to predict, actuaries also need tools that don't slow them down. By embedding AI assistance directly into our Insurance Risk Suite, we're giving actuaries more time to focus on what truly matters: accurately quantifying, reporting, managing and mitigating risk.”

“Beyond the immediate productivity gains, J.P. notes that the tool’s intuitive interface lowers the technical barrier to entry for navigating complex documentation. This democratisation of information makes deep actuarial expertise more accessible to teams regardless of their size.

The current iteration of the AI Assistant is positioned as the first phase of a broader rollout. FIS has indicated that future updates will likely expand the tool’s remit to include code writing and improvement, automated documentation and detailed explanations of calculation errors. 

These planned enhancements suggest a shift towards a more autonomous actuarial environment where the technology underpinning the global financial system is as adaptive as the market itself.

Expanding the AI and data portfolio

The launch follows several high-profile strategic moves by FIS to solidify its standing in the broader fintech ecosystem. The firm recently finalised a landmark US$13.5bn acquisition of Global Payments’ Issuer Solutions business, formerly known as TSYS. This deal brings a portfolio handling over 40 billion transactions annually into the FIS fold, creating a massive data intelligence engine.

Parallel to its insurance-focused innovations, FIS has also introduced its first agentic commerce solution. This technology allows AI digital assistants to autonomously source, negotiate and complete financial transactions for consumers. By integrating these agents into existing fraud frameworks, the firm is exploring Know Your Agent (KYA) protocols to secure AI-initiated payments.

From the granular complexities of insurance risk to the macro-shift toward autonomous commerce, the common thread in these developments is the integration of AI into the core money lifecycle. By leveraging the vast data from the TSYS acquisition alongside its new generative tools, FIS is positioning itself at the centre of an increasingly AI-orchestrated financial future.