Citizens Business Bank Deploys Alacriti’s RTP Hub
Citizens Business Bank has implemented instant payments capabilities through Alacriti's Orbipay Payments Hub, enabling customers to receive transfers in seconds across both the RTP network and the Federal Reserve's FedNow Service.
The California-based lender, part of CVB Financial Corp, selected the platform to centralise its payments infrastructure. The deployment serves both retail and business banking customers with 24/7 processing availability.
Customer funds become available immediately upon transaction completion. The platform integrates with existing core banking and digital systems without requiring infrastructure replacement.
Dual-Network Coverage Expands Payment Options
Citizens Business Bank's deployment covers both major US instant payment networks. The RTP network, operated by The Clearing House, and the Federal Reserve's FedNow Service provide comprehensive coverage for customer transactions.
The Orbipay platform incorporates ISO 20022 messaging standards alongside verification and fraud control mechanisms. Smart routing functionality directs transactions across ACH, wire transfers, and card networks in addition to the instant payment rails.
The bank processes transactions from savings and checking accounts through the system. Operations teams continue optimising automation capabilities following the initial launch.
Business customers benefit from high-volume transaction processing with reduced manual intervention requirements. The solution addresses demand for faster settlement of time-sensitive payments.
Susan Mlot, EVP Head of Operations at Citizens Business Bank, says the partnership with Alacriti delivers faster financial experiences to customers.
"This collaboration enhances our digital capabilities, strengthens our competitive edge, and positions us at the forefront of real-time banking innovation," Mlot says.
Technology Architecture Supports Multi-Rail Processing
Alacriti's Orbipay hub uses API-first design to connect with payment networks. The cloud-native architecture enables financial institutions to add capabilities without replacing existing technology.
Payment performance analytics and reporting tools provide transaction visibility for back-office teams. Monitoring functionality tracks processing metrics and transaction flows across the system.
CVB Financial Corp operates as one of California's 10 largest bank holding companies with assets exceeding $15 billion. Citizens Business Bank maintains more than 60 banking centres and three trust office locations across the state.
The deployment extends the bank's digital service portfolio in response to customer demand for faster transaction processing. The technology supports both branch and digital channel operations.
Partnership Targets Market Positioning
The implementation forms part of Citizens Business Bank's technology modernisation strategy. The bank targets improved customer experience through reduced settlement times and enhanced transaction transparency.
Alacriti specialises in payment technology solutions for financial institutions. The company's platform supports integration across multiple channels and devices for money movement operations.
Mark Majeske, SVP of Faster Payments at Alacriti, says Citizens Business Bank's adoption reflects the lender's customer service approach.
"By embracing real-time payments with our Orbipay Payments Hub, they're carrying that same commitment into the future—delivering faster, more transparent, and secure payment experiences for their customers," Majeske says.