Santiago Castro

Santiago Castro

Chief Data Officer at FBN Bank (UK) Limited

Castro explains how embracing change and adopting technology has enabled First Bank of Nigeria UK to work better than ever...

None of FBN Bank’s success in making technology work for it would be possible without a good leader. When asked about his approach to leadership, Mr Castro sees his role in a similar way as he views the role of technology: to bring the best out of people. “I like that idea of facilitation. I think that it comes from having a vision and saying: this is where we have to work together, understand their concerns, understand their views, understand their context, and see what are their strengths and skills are. Then we can leverage them”.

He expands on his idea of what makes a good leader with another metaphor. “We often talk about artificial intelligence. I prefer saying augmented intelligence. For me, when we talk about technology and data, I use the metaphor of playing chess. You can be a better chess player than me - your brain may be able to compute five, seven, nine moves ahead - but if I have a computer with me that helps me model scenarios and look at possible moves, my computer will do hundreds. I may be very dumb, but I can look at those hundreds of moves, and with the computer I can beat you. And that is the idea of augmented intelligence. Augmented intelligence is bringing in technology as an ally. I think that is kind of my style: it’s really about helping people, empowering them to realise their own capabilities”.

We see digital, interoperability and STP as the core of servicing end-to-end client business use cases in corporate and private banking. Oracle’s digital, process-flow driven, user-persona based and interoperable offerings help FBN to navigate complex banking transactions, and help our clients have a consistent experience across the UK and Africa. This puts FBN Bank UK at a great competitive advantage.

In these challenging last few months, FBN Bank has been able to make full use of the technology that Mr Castro has introduced. It allows his team not just to keep their heads above water, but to stay one move ahead - and look to the future with positivity. 

Read the FBN Bank story in the brochure 

Share
Share
Author

Featured Interviews

Featured

Tongtong Gong

Co-founder and Chief Operating Officer of Amberdata

We speak to Tongtong Gong, COO and Co-founder of Amberdata, the startup delivering digital assets data into blockchain, crypto and DeFi, empowering FIs

Read More

May Govender

Chief Information Officer at Old Mutual Limited

Old Mutual has undertaken a transformation by migrating its entire IT infrastructure to the cloud, paving the way for leveraging data and AI innovation

Read More
“We had to work simultaneously to phase out our legacy infrastructure very quickly, while also recognising the importance of transforming our customer proposition and experience.”
May Govender
Chief Information Officer at Old Mutual Limited

Amnah Ajmal

EVP Market Development, EEMEA at Mastercard

Amnah Ajmal, EVP Market Development for EEMEA at Mastercard, details her financial services journey and urges young women to never give up on their dreams

Read More

Sandip Sahota

Chief Data and Analytics Officer at BMO Financial Group

SVP & Enterprise CDAO of the BMO, Sandip Sahota Leads with Passion, Enthusiasm for Data, and an Individualised Approach to Communication

Read More

Jeremy Zung

Chief Information Officer

As Chief Information Officer at Alvarez & Marsal, Jeremy Zung’s helping the consulting firm to think introspectively about its own technology and processes

Read More

Tongtong Gong

Co-founder and Chief Operating Officer of Amberdata

We speak to Tongtong Gong, COO and Co-founder of Amberdata, the startup delivering digital assets data into blockchain, crypto and DeFi, empowering FIs

Read More