Randy Haug
Senior Vice President, Technology & IT Service Management (ITSM)
Randy Haug, CAAT Pension Plan’s Senior VP of Technology, spearheads his organisation’s digital transformation, ensuring alignment with growth targets. Overseeing diverse areas like cybersecurity, data management, and enterprise architecture, his role is crucial in shaping CAAT's adaptive and scalable technology ecosystem. Joining CAAT five years ago amidst a digital overhaul, Randy's leadership led to the modernisation of legacy systems, recently culminating in CAAT reaching a milestone of 100,000 members.
The journey began with a strategic focus on cloud migration and agile practices. Transitioning CAAT's workload to the cloud over two years enhanced resource management and operational scalability while minimising costs. Randy emphasises the ongoing need for efficient cloud resource management to drive cost-effectiveness. Additionally, implementing safe agile practices ensured smoother transitions and enhanced service delivery.
Strategic partnerships with industry leaders like DXC and ServiceNow were pivotal in augmenting CAAT's digital capabilities. These collaborations facilitated resource scaling during periods of rapid growth. Randy underscores the significance of strategic partnerships in bridging skill gaps and supporting business unit growth plans. Digital ecosystems emerged as central to CAAT's strategy, fostering innovation and enhancing member engagement by leveraging interconnected platforms and services.
To ensure alignment with long-term goals, Randy's team adopted the Objectives and Key Results (OKR) framework, ensuring corporate-level OKRs align with team initiatives. Operational efficiency is paramount, driven by AI and machine learning initiatives like Copilot proof of concept, streamlining administrative tasks. Effective data management through platforms like Microsoft Fabric supports CAAT's data strategy and enables sophisticated analytics.
Cybersecurity remains a top priority as digital transformation progresses. Randy highlights the importance of a robust security posture and achieving ISO certification, ensuring data integrity and mitigating evolving cyber threats. Looking ahead, CAAT aims for growth, leveraging technology to expand membership and enhance service delivery. Investments in IT infrastructure modernisation and AI-driven solutions align with this growth strategy, offering improved member experiences and reinforcing CAAT's commitment to innovation and operational efficiency.
Randy envisions AI and machine learning playing a larger role in automating processes and enhancing member engagement, while data management remains critical for supporting advanced analytics and AI applications. CAAT's technology leadership underscores its impressive strides in digital transformation and strategic growth, positioning it as a forward-thinking leader in the pension sector. As CAAT continues to evolve, its focus remains on enhancing member experiences and ensuring a secure retirement future for Canadians, demonstrating its commitment to innovation and excellence.
In addition to Randy's pivotal role in spearheading CAAT's digital transformation, his leadership extends to fostering a culture of innovation and collaboration within the organisation. Through strategic initiatives like innovation workshops, Randy encourages cross-functional teams to ideate and implement groundbreaking solutions. This proactive approach not only accelerates the pace of digital innovation but also cultivates a dynamic work environment.
Furthermore, Randy's commitment to continuous improvement is evident in CAAT's adoption of emerging technologies and best practices. By staying ahead of industry trends and leveraging cutting-edge tools, CAAT remains at the forefront of innovation, ensuring its technology ecosystem remains resilient and future-proof. Through Randy's guidance, CAAT is poised to develop with confidence and agility, delivering value to its members and stakeholders alike.
Read the full story HERE.
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