AI-Powered FinTech: Intelygenz's Key to Banking Success

Chris, you’ve had a dynamic journey in the tech sector leading to your role as President of Intelygenz USA. Could you share with us how your experiences have shaped your vision for Intelygenz in the banking and fintech industries?

Absolutely! My career in technology has always been driven by a passion for transformative solutions that address real-world challenges. This path led me to Intelygenz, where our mission aligns perfectly with my vision: to harness the power of AI and deep tech to revolutionise banking and fintech. 

Our focus is on creating not just innovative solutions, but also practical outcomes that deliver substantial returns on investment, streamlining operations and enhancing customer interactions.

As President, what excites you the most about your role at Intelygenz, and what are the challenges you face in maintaining the company’s competitive edge daily?

As President, the most exhilarating aspect of my role at Intelygenz is witnessing the tangible impact our technologies have on our clients' success. It's deeply rewarding to see how our solutions enable them to swiftly overcome complex challenges. The principal challenge we face is the need to continuously advance our technological capabilities to stay ahead of rapid market changes. This ensures we consistently offer the most effective and innovative solutions.

A critical component of our past success and a cornerstone of our future ambitions is our unwavering commitment to recruiting, training, and retaining the best talent in deep tech and AI. Our team of over 400 technology experts is essential to our core value proposition, enabling us to quickly address complex problems and deliver significant ROI to our clients."

With 85% of AI projects failing to move from development to production, Intelygenz stands out for its rapid deployment of AI and focus on delivering projects into production in weeks, generating tangible ROI for businesses. Could you elaborate on how this capability uniquely positions you to solve critical industry challenges?

Our deep tech innovation is specifically tailored to elevate banking and fintech operations by focusing on both the technological and business needs of our clients. By closely collaborating with our client’s teams, we ensure our solutions not only integrate seamlessly but also bring about rapid operational enhancements. 

This approach allows us to address and solve key challenges effectively, such as improving risk management and customer experience.

Achieving quick ROI is crucial for your clients. Can you discuss your strategy for delivering tangible benefits within a few weeks?

Our strategy centres on integrating AI solutions that are both scalable and immediately impactful. By employing agile methodologies and continuous deployment, we are able to deliver solutions that begin delivering value in a matter of weeks. This rapid ROI is crucial for maintaining momentum and achieving long-term success in the fast-paced financial sector.

With the evolution of core banking services, how does Intelygenz assist banks and fintechs in leveraging enhanced infrastructures on a global scale?

We help our clients navigate the complexities of digital transformation by providing state-of-the-art AI and machine learning solutions that enhance their core banking services. 

Our global expertise allows us to implement these technologies effectively across different markets, ensuring our clients benefit from robust, scalable infrastructures that support their growth and adaptability.

Considering the high rate of AI project failures industry-wide, how does Intelygenz ensure the successful transition from development to production?

Our success lies in our rigorous testing and validation processes, coupled with our collaborative approach with client teams. By engaging in continuous feedback cycles and adapting rapidly, we ensure that the AI projects not only transition smoothly into production but also align perfectly with business objectives and user needs. 

We have spent the last 20 years developing methodologies that enable us to develop and implement deep tech and AI projects successfully and at speed. That is a clear unique value proposition for us. We call this our Day Zero Promise. On day zero we bring 20 years of deep tech experience (10 specifically with AI) developing and implementing projects for the enterprise. 

In an era where technology often replaces manual work, how significant is it for Intelygenz to enhance human work rather than replace it?

At Intelygenz, we believe technology should empower, not replace. Our commitment is to enhance human work through 'human in the loop' AI solutions. These are specifically designed to augment human capabilities, not to supplant them. By integrating artificial intelligence in this way, we enable our clients' personnel to shift their focus towards more strategic and creative tasks. This synergy between human intelligence and artificial intelligence doesn't just boost productivity; it cultivates an innovative work environment where technological advancement supports human ingenuity and enterprise.

Looking forward, what are Intelygenz’s plans for growth in the next 12-18 months, especially considering your wide range of services designed to support organisations at any maturity level?

Over the next year and a half, Intelygenz is set to expand its influence within the financial services sector and explore new industries where our expertise in AI and deep tech can make a significant impact. 

Our growth strategy is underpinned by our robust value proposition, which is designed to support organisations at any stage of their data and AI journey.

Our AI Academy equips teams with the skills to leverage AI effectively, ensuring they are proficient in the latest technologies and methodologies. For clients looking for ready-to-deploy solutions, our Packaged Solutions offer quick and efficient integration, allowing them to see immediate benefits.

For more tailored needs, our Custom Solutions are designed from the ground up to address specific challenges, ensuring that the solutions are perfectly aligned with our clients' unique business objectives. 

These services collectively empower our clients to harness the full potential of AI, driving innovation and efficiency. As we move forward, we will continue to refine these offerings and introduce new advancements to help our clients stay ahead in a rapidly evolving market.

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