Starling Bank: Transforming the way people handle money

We take a look at Starling Bank, a digital challenger bank based in the United Kingdom, which focuses on current and business account products

Starling Bank is an award-winning, fully licensed and regulated bank, that allows you to manage and run your bank account digitally only, without needing to visit a branch.

Headquartered in London, it has offices in Southampton, Cardiff and Dublin. It offers personal, business, joint, teen, euro and dollar accounts alongside a child card and a range of lending products. Starling also provides B2B banking and payments services through its Banking-as-a-Service model based on the proprietary technology platform that it uses to power its own bank. 

Founded in 2014 by Anne Boden, it was granted a banking licence by the Bank of England in July 2016 and launched its first mobile personal current account in May 2017 available as a mobile app for both iOS and Android phones. It launched the UK’s first digital business bank account in March 2018. The Starling Marketplace provides customers with in-app access to a curated selection of third-party financial services. 

The company was voted Best British Bank in 2018, 2019, 2020 and 2021 and topped the Which? customer satisfaction table for 2020. 

 

Helping in the fight against climate change

Starling has committed to a one-third reduction target in its carbon emissions by 2030 and to offset carbon emissions from its own operations and supply chain annually from 2021.

Anne Boden, founder and CEO of Starling Bank, said: “Understanding our carbon emissions enables us to make targeted improvements as we continue to grow. Climate change is one of the biggest challenges that we face globally, and Starling is 100% committed to playing its part in the fight against it, not just in the lead up to 2050, but starting right away. This is urgent and we know that our customers expect no less from us.”

Reducing carbon emissions has always been on Starling’s agenda. Its three UK offices - London, Southampton and Cardiff - run on renewable energy and in 2021 Starling introduced the first UK Mastercard debit card to be made from recycled plastic. Starling’s packaging is 100% recyclable and in 2020-2021 through a partnership with Trillion Trees the bank is planting 50,000 trees.

 

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