Emirates adds new language to booking app

By Amber Donovan-Stevens
Emirates has now launched its app in Arabic, totalling the number of languages available to 19. Other languages available include English, Traditional a...

Emirates has now launched its app in Arabic, totalling the number of languages available to 19. Other languages available include English, Traditional and Simplified Chinese, Czech, French, German, Greek, Italian, Japanese, Korean, Portuguese (Brazil & Portugal), Polish, Russian, Spanish, Thai and Turkish.

The Emirates app currently has over 600,000 monthly downloads as customers use to app to make and manage bookings, track their flight details and access their Emirates Skywards accounts. Emirates reported that in 2018, a quarter of all ticket sales were made from the app, and over 40% of customers used it to check-in for online flights.

Alex Knigge, Senior Vice President, Corporate Communications, Marketing and Brand (Digital) said: “We have worked very hard to ensure our customers enjoy the same high-quality Emirates experience in the digital world as they do when enjoying our award-winning physical product and service."

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"Our app has become a useful travel companion for more than 1.5 million travellers a month and it ensures a seamless customer journey on the go. We will continue to invest in mobile to provide an enjoyable customer experience and to make our customers’ travel journey as seamless as possible.”

Earlier this year, the Emirates app was upgraded to provide customers the opportunity to create their own playlists for their inflight entertainment ahead of their flight, and synchronize it to their flight seat. These technological advancements will undoubtedly keep the airline at the forefront of luxury air travel.

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