NSW Department of Customer Service

Established in 2019, Customer Service NSW has rapidly become a cornerstone in service delivery across New South Wales. With its headquarters in Sydney, the agency is dedicated to enhancing customer experience through seamless access to government services. By leveraging digital transformation, Customer Service NSW ensures that vital services are accessible and efficient for every resident.

Under the leadership of CEO Greg Wells, the organisation is driven by a commitment to innovation and responsiveness. With a workforce of approximately 12,000 employees, Customer Service NSW is uniquely positioned to address the diverse needs of the public, providing support through various channels including online platforms, phone services, and in-person centres.

As a leader in the public sector, Customer Service NSW focuses on continuous improvement and adaptability. The agency's strategic approach includes collaboration with other government departments to streamline processes and provide a unified service experience. This dedication to excellence ensures that Customer Service NSW remains at the forefront of public service delivery.