Apr 28, 2021

Webinar: Citizens Bank to provide a transformation roadmap

CitizensBank
DigitalTransformation
Technology
fraudandclaims
Bizclik Editor
1 min
A live webinar led by Citizens Bank will explore how it managed to digitally transform vital processes
A live webinar led by Citizens Bank will explore how it managed to digitally transform vital processes...

A live webinar led by Citizens Bank will explore how it managed to digitally transform vital processes.

Taking place on 25 May at 3pm BST, the event, entitled ‘How Citizens Bank digitally transformed credit card fraud and claims processes’, is still open for registration.

Speakers will include Tom Dixon, Senior VP at Citizens Bank; Marlando Rhule, Professional Services Director at Bizagi; and Darshan Jain, Senior Director at Blue Prism.

Pooling together a diverse range of competencies, including finance, software, and automation tech, they will primarily discuss three pertinent agenda topics:

  • How Citizens Bank re-imagined its credit card fraud and claims processes
  • What building blocks made up its old system and how they were transformed
  • How core technologies were leveraged to reduce errors, speed up resolution time, and create better experiences for customers.

With legacy systems continuing to increase operational costs, reduce innovation capacity, and deteriorate reputations in the banking sector, the need to investigate what can be done has never been more urgent. Citizens Bank is offering a frontline perspective and practical advice for what can be achieved.

Does that sound valuable to your organisation? Register for the event here

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May 12, 2021

Frictionless banking, the Salesforce way

Salesforce
Alan Donnelly
santander uk
2 min
The head of financial services at Salesforce talks Santander partnerships and digital engagement with customers

Alan Donnelly has enjoyed a long and successful career in the IT and financial services industry. He has worked with banks, insurers, payments companies, fintechs and more in support of business transformation programmes for some of the biggest names in the business for the past 27 years.

Today, he’s head of financial services for Salesforce UK, the leading global, cloud-based CRM platform that integrates customers and companies. Donnelly is also currently leading the Salesforce operation that is digitally transforming the UK arm of the Madrid-based Santander Group.

“I have had the pleasure of working with many financia

l institutions over many years,” he says. “Typically, it was involved in helping customers build big banking systems and banking platforms that ran what we would call systems of record. But now, as I've moved into Salesforce and we're building our financial services business, we are really now helping our customers engage with their customers.”

The partnership withSantander is a multi channel operation that sees Salesforce helping the bank to engage better with corporate clients and retail customers via their branches and the internet, says Donnelly.

“We're also helping them with customers, who maybe wish to acquire mortgages and mortgages for the life events. I guess it's a multi connectivity environment. But in every case, Santander needs to understand the customer's requirements and better serve those customers in the right time and the right fashion,” Donnelly explains

He adds, “I also think the ability to contact customers whenever they need help and support, as we've seen in the recent pandemic, has proven critical - so I think technology is definitely much more connectable and effective than it was before.”

 

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