Sep 8, 2020

Payoneer partners with 10 banks on cross-border payments

Payoneer
Banking
digital payments
William Girling
2 min
Payoneer's new cross-border payment programme could be instrumental in transforming international banks' relationships with customers
Digital payment platform Payoneer has launched its ‘Payoneer For Banks’ programme in collaboration with 10 international banks...

Digital payment platform Payoneer has launched its ‘Payoneer For Banks’ programme in collaboration with 10 international banks.

The company, which gained official ‘unicorn’ status (valued over US$1bn) in 2019, is expanding its mission of ‘empowering businesses to grow globally’ to encompass the digital era via integration with eWallets and challenger banks, as well as incumbents.

To date, Payoneer has over four million customers in more than 200 countries serviced by 1,500 employees in 21 global offices. The following partnerships are among those announced, all of which reportedly share Payoneer’s interest in emerging markets and digital entrepreneurs:

Enriching lives with digital payments

Eyal Moldovan, General Manager at Payoneer, stated, “We are excited to launch Payoneer for Banks and continue growing our partnerships with financial institutions all over the world.

“By integrating with our APIs, banks can offer a seamless cross-border payments experience to their customers with low investment, which offers the potential for additional revenues, enriched offerings for customers and a competitive advantage.”

The technological basis for the programme is well-founded: traditional international payments are typically slow, expensive and unreliable, not to mention the complex associated regulations which often compound the issue.

Banks are beginning to prize lean and agile operating methods that take into account the complexity of modern finance without sacrificing service or quality. Payoneer’s API-based platform can enable this experience while still allowing each bank to personalise it.

“We focus on creating a bank that customers would love, and that drives a lot of our decisions,” commented Michael Rogalskiy, Co-Founder of Monobank, one of the programme’s already-onboarded neobanks.

“Our integration allows our customers to have a better user experience, lower fees, and faster access to their international earnings. It’s a relationship that brings value for us, for Payoneer, and for our shared customers.”

The success of Payoneer For Banks would go some way to verifying Vilve Vene’s (CEO and Co-Founder of Modularbank) thesis that technology will be a decisive factor in driving customer loyalty. 

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May 12, 2021

Frictionless banking, the Salesforce way

Salesforce
Alan Donnelly
santander uk
2 min
The head of financial services at Salesforce talks Santander partnerships and digital engagement with customers

Alan Donnelly has enjoyed a long and successful career in the IT and financial services industry. He has worked with banks, insurers, payments companies, fintechs and more in support of business transformation programmes for some of the biggest names in the business for the past 27 years.

Today, he’s head of financial services for Salesforce UK, the leading global, cloud-based CRM platform that integrates customers and companies. Donnelly is also currently leading the Salesforce operation that is digitally transforming the UK arm of the Madrid-based Santander Group.

“I have had the pleasure of working with many financia

l institutions over many years,” he says. “Typically, it was involved in helping customers build big banking systems and banking platforms that ran what we would call systems of record. But now, as I've moved into Salesforce and we're building our financial services business, we are really now helping our customers engage with their customers.”

The partnership withSantander is a multi channel operation that sees Salesforce helping the bank to engage better with corporate clients and retail customers via their branches and the internet, says Donnelly.

“We're also helping them with customers, who maybe wish to acquire mortgages and mortgages for the life events. I guess it's a multi connectivity environment. But in every case, Santander needs to understand the customer's requirements and better serve those customers in the right time and the right fashion,” Donnelly explains

He adds, “I also think the ability to contact customers whenever they need help and support, as we've seen in the recent pandemic, has proven critical - so I think technology is definitely much more connectable and effective than it was before.”

 

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