Native American Bank goes digital

The only Native American-owned bank in the US has partnered with a leading tech solutions provider to offer digital account services to its customers.

The Colorado-based Native American Bank has collaborated with Jack Henry & Associates to enhance its digital presence and services. The new facilities will enable Native American Bank to reach those communities previously underserved by their products. 

New services will include payment processing, account opening and a mobile app for employees who will be able to access branch banking facilities from anywhere. Jack Henry & Associates is a trusted entity with 40 years of experience in user-centricity and now focuses on future-ready digital solutions.

Forward-thinking

The Native American Bank has been dedicated to serving the indigenous communities, said Thomas Ogaard, president and CEO of Native American Bank. He explained: “For many of our customers and prospects, it's easily a 60-mile round trip to the branch, making it difficult and inconvenient to complete their banking needs. With Jack Henry, we are gaining the sophisticated technology needed to make banking more accessible.”

Ogaard said collaborating with the digital tech company to create a cyber bank platform, was an investment in the future. “We already partnered with Jack Henry for our core, so we were confident that the company's combination of modern technology, open culture, and exceptional, reliable service would make them the ideal fit to further our mission. I'm proud to say that today, financial services are more readily available to the Native American community than ever before."

Native American Bank recently opened a new branch in Denver which offers self-service stations. Ogaard said the new mobile app was an appropriate progression of that. "With Jack Henry's enterprise mobile solution, we are modernising the branch experience and making customer interactions more efficient and meaningful, allowing our staff to spend more time building and expanding relationships and less time on manual processes or paperwork."

Meanwhile, senior vice president of Jack Henry & Associates and president of Jack Henry Banking, Stacey Zengel, added, "Native American Bank encompasses what community banking is all about: helping consumers and businesses better manage their finances. We are proud to expand our partnership with the bank as it leverages our advanced digital account opening and branch mobility solutions to provide more convenient options for its customers. We support Native American Bank in its mission to improve banking and financial wellness across its community."