Apr 22, 2021

HSBC introduces recycled plastic cards for greener banking

HSBC
Banking
Sustainability
Citi
William Girling
2 min
Multinational bank HSBC has announced a new sustainability programme to remove single-use PVC from its operations by 2026
Multinational bank HSBC has announced a new sustainability programme to remove single-use PVC from its operations by 2026...

Instead, HSBC will introduce recycled plastic (rPVC) in the manufacturing process of its debit, credit, and commercial cards.

This simple transition is calculated to save 161 tonnes of CO2 and 73 tonnes of plastic per year. The bank’s long-term vision is to reach net-zero carbon emissions across its supply chain by 2030 or sooner.

Roll-out of the new cards has, in fact, already begun: Malaysia was the first to receive them in January 2021, followed by Sri Lanka in April. Next up will be the UK and then Australia, Canada, Indonesia, Macau, Mexico, Singapore, UAE, and the US by the end of the year.

Transitioning to eco-friendly finance

HSBC’s move is analogous to other examples in the broader sector; an accelerated developmental focus on ‘finance for good’, and particularly eco-friendly finance, is capturing the market.

Other examples can be found in banking (Citi), fintech (Finastra), and payments solutions (Treecard). However, HSBC has made it particularly clear how important it considers finance’s role in creating a more sustainable society.

Research conducted on the bank’s behalf by Mintel found that 77% of those surveyed agreed with this sentiment. Furthermore, 67% exhibited an active interest in sustainably manufactured payment cards, 92% believed banks should be actively engaged with environmental preservation, and 87% expected to be offered eco-friendly cards.

Building a sustainable future

Considering this move to be an important step towards achieving HSBC’s overall vision, Taylan Turan, Group Head of Customers, Products and Strategy, said, “HSBC is committed to achieving net zero by 2050 or sooner; and we’ve pledged to work with our customers in all sectors to reduce emissions. 

“Evolving our payment cards to eliminate single-use plastic cards is part of our aim to be net zero in our operations and supply chain by 2030 or sooner. New sustainable materials, such as rPVC, offer the financial services industry a clear way to accelerate its efforts to build a more sustainable future, and we’re proud to be part of a movement which is gathering momentum across the world.”

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May 12, 2021

Frictionless banking, the Salesforce way

Salesforce
Alan Donnelly
santander uk
2 min
The head of financial services at Salesforce talks Santander partnerships and digital engagement with customers

Alan Donnelly has enjoyed a long and successful career in the IT and financial services industry. He has worked with banks, insurers, payments companies, fintechs and more in support of business transformation programmes for some of the biggest names in the business for the past 27 years.

Today, he’s head of financial services for Salesforce UK, the leading global, cloud-based CRM platform that integrates customers and companies. Donnelly is also currently leading the Salesforce operation that is digitally transforming the UK arm of the Madrid-based Santander Group.

“I have had the pleasure of working with many financia

l institutions over many years,” he says. “Typically, it was involved in helping customers build big banking systems and banking platforms that ran what we would call systems of record. But now, as I've moved into Salesforce and we're building our financial services business, we are really now helping our customers engage with their customers.”

The partnership withSantander is a multi channel operation that sees Salesforce helping the bank to engage better with corporate clients and retail customers via their branches and the internet, says Donnelly.

“We're also helping them with customers, who maybe wish to acquire mortgages and mortgages for the life events. I guess it's a multi connectivity environment. But in every case, Santander needs to understand the customer's requirements and better serve those customers in the right time and the right fashion,” Donnelly explains

He adds, “I also think the ability to contact customers whenever they need help and support, as we've seen in the recent pandemic, has proven critical - so I think technology is definitely much more connectable and effective than it was before.”

 

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