May 16, 2020

Can you guess who is developing the world’s first financial services-ready public cloud?

IBM
Bank of America
finance cloud
Amber Donovan-Stevens
2 min
IBM is developing the world's first financial services-ready public cloud and Bank of America has already joined the collaboration

The world’s first...

IBM is developing the world's first financial services-ready public cloud and Bank of America has already joined the collaboration 

The world’s first financial services-ready cloud has been created to meet the needs of financial services institutions for regulatory compliance, security and resiliency.The cloud is designed to host banks and their suppliers, easing transactions between banks and technology companies. This is the first industry-specific public cloud of its kind. 

The Bank of America has been called to the project to help with the development of the program. 

Cathy Bessant, chief operations and technology officer, Bank of America, said: "This is one of the most important collaborations in the financial services industry cloud space. This industry-first platform will allow Bank of America to use the public cloud, putting data security, resiliency, privacy and customer information safety needs at the forefront of decision making. By setting a standard that addresses the concern of hosting highly-confidential information, we aim to drive the public cloud to a safety level that is unmatched."
 

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"The financial services-ready public cloud represents an ongoing focus from Bank of America, IBM and Promontory to help develop a technology ecosystem where regulations can be addressed," said Bridget van Kralingen, Senior Vice President, Global Industries, Clients, Platforms & Blockchain, IBM. "Together we plan to help our customer address their ongoing compliance requirements, coupled with highly scalable, standardized capabilities that will be built to help serve today's modern financial services industry."

"We recognize that we must help create an environment where financial services institutions can address their regulatory requirements and expectations," said Gene Ludwig, Promontory Founder and CEO. "Bank of America, IBM and Promontory are uniquely suited to help give the industry and vendors confidence in the quality of this cloud platform." 

For more information on all topics for FinTech, please take a look at the latest edition of FinTech magazine.

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May 12, 2021

Frictionless banking, the Salesforce way

Salesforce
Alan Donnelly
santander uk
2 min
The head of financial services at Salesforce talks Santander partnerships and digital engagement with customers

Alan Donnelly has enjoyed a long and successful career in the IT and financial services industry. He has worked with banks, insurers, payments companies, fintechs and more in support of business transformation programmes for some of the biggest names in the business for the past 27 years.

Today, he’s head of financial services for Salesforce UK, the leading global, cloud-based CRM platform that integrates customers and companies. Donnelly is also currently leading the Salesforce operation that is digitally transforming the UK arm of the Madrid-based Santander Group.

“I have had the pleasure of working with many financia

l institutions over many years,” he says. “Typically, it was involved in helping customers build big banking systems and banking platforms that ran what we would call systems of record. But now, as I've moved into Salesforce and we're building our financial services business, we are really now helping our customers engage with their customers.”

The partnership withSantander is a multi channel operation that sees Salesforce helping the bank to engage better with corporate clients and retail customers via their branches and the internet, says Donnelly.

“We're also helping them with customers, who maybe wish to acquire mortgages and mortgages for the life events. I guess it's a multi connectivity environment. But in every case, Santander needs to understand the customer's requirements and better serve those customers in the right time and the right fashion,” Donnelly explains

He adds, “I also think the ability to contact customers whenever they need help and support, as we've seen in the recent pandemic, has proven critical - so I think technology is definitely much more connectable and effective than it was before.”

 

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