Stripe Partners With Hertz to Power Car Rental Payments

Stripe, the world’s leading financial infrastructure platform, has partnered with Hertz to power its payments capabilities across the Hertz, Dollar and Thrifty car rental brands. 

Per the deal, Hertz will unify most of its in-person and online payment volume onto Stripe as part of its digital rental overhaul.

By transferring its payment capabilities over the Stripe, Hertz can now offer its customers a range of new digital payment options, including Apple Pay in the US, which it says will enhance its car rental experience. 

What’s more, Stripe Terminal will power in-person transactions at 3,000 corporate-owned Hertz, Dollar and Thrifty locations across the globe. 

Stripe: Powering payments with Hertz

By onboarding its payments capabilities with Stripe, Hertz is taking the next step in diversifying its car rental fleet, serving a wider set of customer segments through their payment method of choice which, for most, is digital. 

Tim Langley-Hawthorne, Chief Information Officer (CIO) at Hertz, says: “We’re thrilled to partner with Stripe to provide our customers with new digital payment options that will enable a faster and more seamless rental experience.

“Getting our customers on the road quickly with exceptional service is our top priority and this partnership with Stripe is an example of how we’re leveraging advanced technology to make that possible.”

The areas where Stripe will support Hertz’s payments offering include: 

• In-person bookings. Stripe Terminal will be Hertz’s primary in-person checkout platform with BBPOS WisePOS E countertop and handheld readers accepting payments at approximately 3,000 locations. Terminal integrates easily with Hertz’s central reservation system. 
• Online reservations. Stripe will process payments for all reservations made directly on Hertz, Dollar, and Thrifty websites and apps. Hertz will benefit from API reliability exceeding 99.999% availability and authorisation rates that remain high during peak demand. Card Account Updater and Adaptive Acceptance are payment optimisation tools that will help boost authorisation rates and reduce false declines for Hertz.
• Easy, secure, and private payments with Apple Pay. With Stripe, Hertz is rolling out Apple Pay for US rental purchases so customers will be able to use Apple Pay with the Hertz app and when booking a reservation on the Hertz website. 

To facilitate the partnership, Hertz and Stripe have built a shared product roadmap to address customers’ specific payments needs, including extended authorisation capabilities for both weekly and monthly rentals. 

The markets where Hertz will initially consolidate payments onto Stripe include corporate-owned locations across the US, Europe, Australia, Canada and New Zealand. 

Eileen O’Mara, Chief Revenue Officer at Stripe, adds: “Customers expect fast, simple, and reliable car rentals. We’re thrilled that Stripe can help Hertz get its customers on the road more easily.” 

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