Nationwide, HSBC & Virgin Money Users Affected by ‘Glitches’

Banking customers of Nationwide, HSBC and Virgin Money have been affected by problems affecting their banking services. 

Nationwide has released a statement saying there have been delays, with some customers not able to receive their salary or pension payments today. 

For many, this is likely to seriously affect personal finances, with end-of-month pay-days and pension payments all being delayed. 

Much like Nationwide, HSBC and Virgin Money have also released statements saying they are aware of issues affecting their online and mobile banking platforms.

HSBC has expressed its apologies to customers, saying it is “really sorry”, while Virgin Money has said it is working to resolve the issue “as quickly as possible”. 

Nationwide, HSBC, Virgin Money hit with ‘glitches’

All of these UK major banks have cited technology glitches as the cause for these delays. 

HSBC’s statement reads: “Our IT teams are working hard to get these services back to normal. You can still authorise online card purchases via SMS.

"Once we have more information, we will provide an update on our social media pages."

It adds it is aware customers were “having issues accessing personal online and mobile banking”. 

Many customers have expressed concerns online that due to a lack of physical bank branches on high streets today, they now have little or no access to banking services. 

The issue is seemingly widespread, with the website DownDetector highlighting that 7,000 problems were reported at 8:45am on 28 July. 

It is currently unclear as to what caused digital banking glitches seemingly in unison from some of the UK’s leading incumbents. 

Whether the underlying technology used to power online banking services is from the same provider remains to be seen. It is currently unclear if these outage issues are related. 

This news comes after NatWest reported a four-hour outage affecting its mobile and online banking services in May. 

Consumer company Which? has urged these high street institutions to take action and compensate those who were affected by the outages. 

Which? Money Editor, Jenny Ross, says: “The impact of technical faults like these can't be underestimated, particularly coming so close to the end month when millions of people are waiting to be paid or receive pension payments.

"This could be devastating to people who through no fault of their own could miss important bill payments, find themselves unable to pay for essential services or risk going overdrawn.

"These are issues which could also come with knock on effects like late payment or overdraft penalties, or even affect your credit score."

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