Genpact Launches AI Factory to Scale Enterprise Solutions
Genpact has unveiled a new artificial intelligence deployment system that aims to help financial services firms move AI projects from testing to full production environments.
The AI Gigafactory comes as research conducted with technology analyst firm HFS indicates that 95% of enterprises have not reached full AI implementation maturity.
AI Talent Development
The system, created in partnership with Databricks, will create a pool of 25,000 specialists trained in artificial intelligence development and deployment.
These ‘builders of AI’ will work in cross-functional teams combining expertise in computer science, data engineering and systems integration.
“The benefits of AI are clear, but most businesses struggle with how to implement it at scale,” says Sanjeev Vohra, Chief Technology and Innovation Officer at Genpact.
“A multi-disciplinary approach is essential to drive transformative impact—one that combines deep industry knowledge, expertise in data, technology, and processes, along with highly specialised talent.”
Technology Partnership
The programme’s integration with Databricks will focus on developing pre-built AI models and generative systems through agentic solutions - automated systems that can operate with minimal human intervention.
For Databricks, its partnership with Genpact comes on the back of a mammoth US$15.3bn Series J equity financing round.
“At Databricks, we're committed to helping all organisations build data intelligence and maximise their data investments," says Sabina Shaikh, Vice President of Global Systems Integrators at Databricks.
“We see Genpact's AI Gigafactory as a critical solution in helping companies scale their AI projects.”
Risk Management Framework
“When it comes to AI, the question is no longer if but how to scale it effectively across an organisation"
The AI Gigafactory includes what Genpact describes as a ‘responsible AI-first approach’.
This framework incorporates ethical design tools and human oversight to manage risks in AI deployment. The company says this will ensure data and AI systems are used responsibly through built-in safeguards.
The programme comes as financial services firms face pressure to implement AI systems across their operations.
Industry analysts see the initiative as addressing a key challenge in AI deployment.
“When it comes to AI, the question is no longer if but how to scale it effectively across an organisation," says Vishal Gupta, Partner at technology research firm Everest Group.
“A key challenge in this journey is access to cross-functional, AI-ready talent.
“Genpact's AI Gigafactory solution tackles this challenge by collaborating with technology partners and building a pool of highly skilled professionals through comprehensive training programmes.”
The Finance Data Hub integration with Databricks Data Intelligence Platform aims to help financial services firms process data more efficiently.
“By integrating the Finance Data Hub with Databricks Data Intelligence Platform, we're enabling enterprises to revolutionise how they leverage financial data for greater agility and insight,” adds Sabina.
Genpact and the Future of AI
Genpact, which employs more than 125,000 people across 30 countries, provides digital operations services to Fortune Global 500 companies.
Last year, its Global High Tech Business Leader, Shibu Nambiar, spoke to our sister publication Technology Magazine on ways Genpact is delivering on the future of AI.
He said: “What sets Genpact apart is our willingness to innovate in how we deliver outcome-based services to our clients.
“We are laser-focused on improving the quality of services, increasing productivity, and lowering operational costs for our customers. The application of AI technologies is central to achieving better outcomes and ensuring client satisfaction."
"When we first introduced AI, it was a basic form of robotic process automation, incorporating technologies like natural language processing and machine learning.
“Over the years, we have progressively integrated generative AI into our services. These advancements reflect the company's evolution over the past 25-plus years of our existence.”
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