May 16, 2020

Swedish fintech Trustly's 8 tips for protecting your data

Data Privacy
Dimitrios Stergiou
Dimitrios Stergiou
4 min
Dimitrios Stergiou is theChief Information Security Officer at Trustly

Today, our digital lives are more active than ever. Consumers and businesses b...

Dimitrios Stergiou is the Chief Information Security Officer at Trustly


Today, our digital lives are more active than ever. Consumers and businesses both understand the need to protect themselves and their customers, given that data is now worth more than its weight in gold. Whether it’s our everyday data for online banking or ecommerce, or business-level security around regulations or ethical AI,  efforts to protect us online are more widespread than ever – and the introduction of the General Data Protection Regulation in 2018 only served to further strengthen our defences by putting the privacy rights of individuals front of mind. 

Even though we’re more privacy and security aware cybercrime still seems like a bigger threat than being pick-pocketed in the street. Why? Because the line between our digital and real lives is only getting blurrier and we’re embracing it, expecting services and speed that deliver the best experiences. Even lifestyle products are getting in on the action, embedding RFID blockers in anything from wallets to travel luggage to help us manage our privacy.  

While we navigate this bold new world of better experiences, we need to continually educate people about the critical importance of data security. At best, it’s wrong to assume that we’re all technically equals – as anyone who has tried to teach a parent how to spot a data scam will know. At worst, the frequency with which we see the words ”cybersecurity” and ”attack” together have given us a preview of the damage that cyber-insecurity might do.    

So for what it’s worth, let’s tally up the tips: 

1. Avoid using public and open Wi-Fi networks, or use a VPN if you really need to use an open Wi-Fi network.

2. Install software updates on your devices, and make sure they’re from proper sources.

3. Don’t use the ‘Remember me’ functionality for online banking. Instead, use a password manager to store your secure passwords.

4. Choose a bank’s native mobile app before mobile web, but never “side-load” a banking app – always access from the proper sources.

5. Use security questions to protect your account, if available. However, don’t use questions where someone could easily guess the answer by looking at your social media, for example your pets’ or children’s names. 

6. Use two multi/factor authentication, if available. In addition, put pressure on your service provider to establish it if it’s not available.

7. Set up banking alerts for possible breach attempts, and make sure you monitor them.

8. Only use trusted sites for your online shopping, and only provide personal information or credentials over secure links (check if the site address begins with “https://” and that the certificate corresponds to the site you are communicating with). 

Raising awareness is important. But what can we do to raise the importance of data privacy further?  After GDPR, companies are obliged to show what data they have and what they do with it, and risk paying hefty fines for anything less than transparency. If we assume that no one is going to look after our money as well as we do ourselves, then are the financial services that go beyond regulation – and build a name in data trust – the ones who will win our digital hearts?  


Today, we should all feel as secure with our online payment transactions as we do with our banks. How can we ensure this? By using your own bank details to make payments online. There are several providers of this payment method around Europe and there is growing interest because of its convenience and speed while having the same security level afforded by banks. Customers should always know exactly how their bank and payments provider are using their data, and feel confident that their transactions are registered with the consumer’s bank using the same encryption that the banks themselves use. Further, all consumers should feel safe in the knowledge that their payment provider only collects the data they need to protect big picture concerns that businesses should handle on our behalf – anti-money laundering, counter-terrorism and monitoring payment flows. Paying with your bank details actually helps your bank to tell that one payer is not another. 

In conclusion, data privacy has never been more critical to how we live our lives. How we learn about the value of our data, and who we trust to understand it as well as we do, is evolving fast. There’s a very human need to stay close to the things that belong to us – our money and our data.

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Jun 11, 2021

SLK Software: Optimising performance in the digital economy

2 min
Recently featured in our profile of CNA Insurance, we take a closer look at how SLK Software is powering disruption in the digital era

Established in 2000 in Bengaluru, India, SLK Software recognises that fast-paced digital transformation is creating an unprecedentedly fertile period of opportunity for global businesses.

As such, with a firm belief in the power of simplification and automation to yield new and exciting experiences, the company has been challenging the status quo for over 20 years through an approach that is:

  • Relationship oriented
  • Strategically focused on a desired outcome
  • Reliant on automation tech

Believing in purposeful automation

SLK’s specialisation in automation tech is full spectrum: artificial intelligence (AI) and machine learning (ML), Computer Vision, Natural Language Processing (NLP), Robotic Process Automation (RPA), and more, are all part of its core competencies. 

Citing 90% productivity improvements, 30% business growth through better customer experiences, and up to 20x faster go-to-market capabilities, the reasons for its focus are clear.

The company currently serves the banking, financial services, insurance, retirement services, M&A, manufacturing, and supply chain sectors. Solutions offered include:

Accelerating workflow processes

In addition to these services, SLK offers three products/platforms: Avo Assist - RPA, Avo Assure - Test Automation, and Avo Discover - Process Discovery.



The latter is a tool specifically calibrated to enable business users an easy method for capturing document processes. This can occur across any application, with these individual tasks then seamlessly combined for both improved compliance and governance. 

Carol Castelloni, VP of Transformation at CNA Insurance, highlighted this as providing critical support in helping the company meet its business objectives:

“SLK’s Avo Discover tool accelerates how we can document workflow processes, measure impacts on enhancements, and identifies future automation opportunities.” Liberated from having to focus on these process-driven aspects of business, CNA Insurance has been able to refocus its attention on creative problem-solving instead.

Ultimately, this is the most important benefit that SLK brings: it optimises the back end so that clients can channel their energy towards what matters the most, customers.

Read more about SLK Software and CNA Insurance in the June 2021 edition of FinTech Magazine.

Pictured: SLK Software team (source)

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