2161 search results
Article
Financial Services (FinServ)
Personalisation should be the CX of modern finance
Commentators from Appnovation and Zopa help us determine what the contemporary financial customer experience should be and why personalisation is key

Article
Sustainability
Repairing eKYC, AML and the disjointed customer experience
There are five practical steps financial institutions (FIs) can take to lessen the friction between their fraud compliance and user experience teams...

Article
Banking
Staying relevant: Four pillars of the banking experience
Stephanie Bannos, Head of CX, Rightpoint, explores four pillars of the modern banking experience and how banks can stay relevant in today's market...

Company Report
Medallia: digging deeper for experience management data
Medallia utilises its unique, award-winning SaaS platform, Medallia Experience Cloud, to maximise the impact of data on consumer feedback

Article
Financial Services (FinServ)
Championing customer experience in FS with AI
Financial services stands to benefit from greater use of artificial intelligence, with more efficiency and less human error, as Cirrus CEO Jason Roos says.
