41 search results
Article
Financial Services (FinServ)
Providing quality CX in finance during uncertain times
COVID has accelerated the need for FSIs to improve the customer experience. Forbian explains how modern CX can better meet customer requirements...
Video
Venture Capital
CX in Insurance Panel at FinTech & InsurTech Live 2021
Article
Sustainability
SaaS: the solid, cloud foundation for robust CX
Jack Jones, Product Manager at Aptean, examines why SaaS is the key to ensuring business continuity and CX excellence in the financial services sector...
Article
Financial Services (FinServ)
Salesforce: The customer experience will be vital in 2021
Rohit Mahna, SVP at Salesforce, gives us his take on financial services’ future, the renewed importance of CX, and technology’s continued impact...
Article
Financial Services (FinServ)
Personalisation should be the CX of modern finance
Commentators from Appnovation and Zopa help us determine what the contemporary financial customer experience should be and why personalisation is key
