How Citizens Bank Digitally Transformed Credit Card Fraud
Financial Institutions using traditional legacy Credit Card fraud & claims processes are paying a price, and the costs aren't just financial— they include opportunity costs, labor costs, and reputational damage, too. Bottom line: Banks who aren't using the latest technologies to improve the way they handle customer claims are at a disadvantage.
In an era where customer experience can make or break your financial institution, banks have to optimize and automate or risk getting left behind.
- Tom Dixon, Senior Vice President, Continuous Improvement & Process Automation at Citizens Bank
- Marlando Rhule, Director of Professional Services at Bizagi
- Darshan Jain, enior Director, Banking & Financial Services at Blue Prism