How Citizens Bank Digitally Transformed Credit Card Fraud and Claims Processes

How Citizens Bank Digitally Transformed Credit Card Fraud

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Financial Institutions using traditional legacy Credit Card fraud & claims processes are paying a price, and the costs aren't just financial— they include opportunity costs, labor costs, and reputational damage, too. Bottom line: Banks who aren't using the latest technologies to improve the way they handle customer claims are at a disadvantage.

In an era where customer experience can make or break your financial institution, banks have to optimize and automate or risk getting left behind.

 

Speakers:

- Tom Dixon, Senior Vice President, Continuous Improvement & Process Automation at Citizens Bank 

- Marlando Rhule, Director of Professional Services at Bizagi

- Darshan Jain, enior Director, Banking & Financial Services at Blue Prism

Date & Time

July 7, 2021 | 3:00 pm - July 7, 2021 | 4:00 pm
Add to Calendar 2021-07-07 15:00:00 2021-07-07 16:00:00 How Citizens Bank Digitally Transformed Credit Card Fraud Financial Institutions using traditional legacy Credit Card fraud & claims processes are paying a price, and the costs aren't just financial— they include opportunity costs, labor costs, and reputational damage, too. Bottom line: Banks who aren't using the latest technologies to improve the way they handle customer claims are at a disadvantage. In an era where customer experience can make or break your financial institution, banks have to optimize and automate or risk getting left behind.   Speakers: - Tom Dixon, Senior Vice President, Continuous Improvement & Process Automation at Citizens Bank  - Marlando Rhule, Director of Professional Services at Bizagi - Darshan Jain, enior Director, Banking & Financial Services at Blue Prism Virtual UTC public

Location:

Virtual

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