How Citizens Bank Digitally Transformed Credit Card Fraud

Financial Institutions using traditional legacy Credit Card fraud & claims processes are paying a price, and the costs aren't just financial— they include opportunity costs, labor costs, and reputational damage, too. Bottom line: Banks who aren't using the latest technologies to improve the way they handle customer claims are at a disadvantage.

In an era where customer experience can make or break your financial institution, banks have to optimize and automate or risk getting left behind.



- Tom Dixon, Senior Vice President, Continuous Improvement & Process Automation at Citizens Bank 

- Marlando Rhule, Director of Professional Services at Bizagi

- Darshan Jain, enior Director, Banking & Financial Services at Blue Prism

Date & Time

Wed 7 Jul - Wed 7 Jul, 2021

15:00 - 16:00 GMT

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