Santiago joined FBNUK in 2018 and has been in charge of directing and overseeing the digital transformation of the Bank delivering a robust data governance, and information management and automation of the Bank’s processes and services. He is also providing data, technology & business leadership to facilitate cultural change, communicating with diverse teams to take projects from start to finish by aligning people, processes and technology into one integrated vision. He has delivered several technology projects, supporting business governance with data and better reporting, creating automated risk management controls, and improving transaction monitoring analysis to ensure compliance.
Before joining the Bank, Santiago worked in various consulting firms for numerous clients in finance, insurance and other industries. He has 19 years’ experience in providing business leadership and overseeing transformational change, working in management consulting and stakeholder engagement. In addition, he has overseen extensive technology implementations, change management and project oversight.
Santiago has experience in communication focused on successful delivery, technical excellence and user adoption while developing relationships with diverse partners and clients.
Santiago holds a Master in Decision Sciences from the London School of Economics.