Join this dynamic 40-minute panel discussion, "The Payment Technology Forum," featuring leaders from across the banking, retail, and tech industries. The expert panellists are: Zeynep Sayin, Head of Visa Direct Partnerships at Visa; Divya Bhardwaj, COO at Uber Payments; Alistair Chaytor, Global Payments Director at Burberry; and Jonny Kier, Head of International Payments Technology at NatWest. The group kicks off by highlighting the biggest improvements to their respective payment systems over the past couple of years and discussing the critical necessity of being open to new and emerging technologies to remain competitive. The discussion delves into the complexities of implementation, covering best practices for integrating new tech into existing infrastructure and key pitfalls to avoid. The panellists address the paramount role of customer experience in retention, given the expectation for seamless payments, and explore the main challenges organisations face in staying at the technological forefront. A critical part of the conversation focuses on risk, questioning whether welcoming new technology is worth the associated risk to customers' private data. Finally, the experts identify the biggest opportunities and game-changers set to shape the short-term future of payments (3-5 years) and share their long-term vision for the future of payments within their organisations.